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Please use the search icon for any questions you may have. If it is not available send us a message and we will answer your question as well as add it to this section for others!
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WHAT IS THE BEST WAY TO SET UP AN APPOINTMENT?Reach out to the service provider you are wanting to book with. All of our staff offers online booking for your convenience as well. If you wish to call the salon, please leave a message with as much information as you can including your name, phone number, service requesting and stylist preference and we will contact you at our earliest convenience.
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WHAT ARE YOUR HOURS?SLAY is open by appointment only. We do not take walk in appointments. The Blade is located right next door to us and they take men's cut appointments so be sure to check them out.
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I HAVE TRIED TO CALL AND NO ONE IS ANSWERING.When you call please be sure to leave a message. We do not stop our services to answer our phone. We are devoted to our clients and stopping to answer the phone extends their time and puts us off schedule. We have worked very hard to offer every possible way to contact us and have our systems automated to help save time for ourselves and our clients. Please be sure to utilize these systems.
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HOW DO I CANCEL MY APPOINTMENT?Reach out to your service provider directly. Please do not leave messages to cancel on our answering machine. Some of our service providers have to drive to Winchester. When someone cancels, they will not know until they get to work and check messages. By this time, they have already made the drive to honor your time.
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I AM INTERESTED IN JOB SHADOWING. WHO DO I CONTACTYou can reach out to the owner, Karen Byrge. She can get you set up for a time to come in and see what it's like in an environment that is different from all the rest. Unfortunately, we are not currently hiring but learning is always fun! We love to help up and coming artists!
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DO YOU OFFER NAIL SERVICES?We do not offer any nail services here at SLAY. We can refer you to some great places in the area if you are interested!
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WHY DO DIFFERENT SERVICE PROVIDERS HAVE DIFFERENT PRICING FOR THE SAME SERVICE?Here at SLAY, we are home to 5 hairstylist and 3 estheticians. All who own and operate their own businesses. They each create their own menu and pricing. One stylist may use different brands of product and supplies. Another may have more experience with a particular technique. One may need more of a product while the other uses something else. Each has the task of putting a dollar amount on their worth. That isn't easy to do. Even harder for a client to comprehend sometimes. If you find that you need a service to fit a budget, please reach out and speak to a stylist. Let them know your goal and budget and they will let you know how your budget will be best spent getting you as close to your goal as they can.
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DO YOU HAVE A BOOKING POLICY?Yes, we do have a booking policy! You can reschedule/cancel your appointment up to 24 hours prior to your scheduled appointment time. If you do cancel/reschedule within that 24 hour window you will be required to pay 50% of your booked service. If you are a noshow/nocall you will be required to pay 100% of your booked service. These fees are to be paid before you can book a future appointment. Our artists do not like to send out these invoices but it is very hard to fill a spot within a 24 hour period. When you do not come to your appointment, our artists lose that income. We do understand things happen and all we ask is to respect our time as we do yours.
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CAN I BRING MY KIDS TO MY APPOINTMENT?We are kid friendly! We do ask that you do not bring children that are not old enough to sit in our waiting area. We have a very large and open space where children want to get up and run free and that can be very dangerous for them. Our stylists can not keep an eye on your child while providing a service to the clients in their chairs. We also ask that children to not wander around the salon to areas that are for staff only.
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HOW DO I BOOK MY WEDDING?Weddings are a very detailed process. There is a lot of information to collect. First, be sure to look over our wedding tab to check all pricing and decide what services you would like to book. We need an accurate head count, services needed, location, date and the time you need to be ready by. When you have this info please reach out to one of our service providers so that we can check availability for your date. If we do not have anyone available, we do have many places to send you to offer a little assistance in finding someone to do your hair and makeup for your big day. Please remember your wedding is not officially booked until you have paid your 50% deposit and signed the Bridal Agreement form that is sent to you.
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WHAT IS A TRAVEL FEE ON MY INVOICE?If you are having our staff come to your location, we will be booking your service with the upcharge and adding a travel fee for mileage. The travel fee on your invoice is your mileage fee that is calculated from our address of 110 E Franklin Street, Winchester Indiana to your get ready location. We charge to and from. Example: Your location is 30 miles away. We take our current rate per mile. Apply it to the 30 miles and then double it. Your location is 30 miles away but we are making a round trip. This is where we get 60 miles. Hope this helps clear up any confusion.
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I WANT TO CANCEL MY WEDDING SERVICES. CAN YOU REFUND MY DEPOSIT?All deposits are non-refundable and non-transferable.
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HOW CAN I ORDER SKINCARE?You can click on the skincare link and order your products directly to your home! We also offers skin consultations to help you pick the products from Glymed or any brand from our online shopping links that are customized to your skin needs!
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I DON'T KNOW WHAT FACIAL I NEED. HOW DO I CHOOSE?Each of our skincare specialists have different options to choose from. You can feel free to reach out to the service provider you are wanting to book with and they can help you! If you want to just book something. Our facials are customized to your needs. We also will send you a pre consult form to fill out that you can add any and all skin concerns and we can adjust your appointment as needed after speaking with you.
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HOW MUCH WILL MY SERVICE BE?This is a question that is very hard to answer without much information. To help our stylist give you a more accurate quote it is always best to send a photo of your hair and a photo of your goal hair. Each of our stylists have their own menu and pricing so feel free to always look through each of them. It is also important to understand that hair is not copy and paste. If you have dark hair and want to go very light, this could take a few sessions.
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I NEED A PROFESSIONAL SHAMPOO AND CONDITIONER THAT YOU DON'T HAVE AVAILABLE.We have an online store where you can order your favorite professional brands online and have them delivered straight to your home! Here is our link!
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DO YOU TAKE WALK IN APPOINTMENTS?We do not take walk in appointments at this time.
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HOW TO PREPARE FOR A BRAZILIAN WAX?Be sure that your hair is long enough to wax. We recommend 1/4 inch to provide the most comfortable wax with optimal results! Be sure to wear loose clothing to your appointment. DO NOT use any lotions on the area the day of your appointment. Exfoliating is recommended 24 hours prior to your wax to help remove dead skin. You will want to start exfoliating 2-3 times per week 48 hours after your wax. Prior to your appointment we will send a form that gives you all pre + post care instructions. We also carry aftercare products at the salon for you to purchase to help elevate your results and avoid ingrown hairs.
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DO YOU OFFER MALE BRAZILIAN SERVICES?We do not offer male Brazilian services but can help direct you to places that do!
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HOW DO I PREPARE FOR A MAKEUP SESSION?The best thing to do prior to your makeup session is cleanse and exfoliate your face. Remove all traces of mascara and makeup. This saves us time and allows us to start your makeup with a clean smooth canvas.
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