FAQ + Bonus Info

Here at Slay, each service provider is their own business. They create their own hours and schedules. We do not have hours set to be open or closed. Be sure to always reach out to a service provider before stopping by if you are not sure if we are open.

We love kids. We all have them and we also welcome them at the salon but we do have expectations when it comes to having the little ones in our business. -Please do not leave your children unsupervised in our waiting area. We do not have a receptionist or anyone to keep an eye on them. If this becomes an issue we will have to readjust our policies for liability purposes. -We have spa services going on throughout the day. We value all of our clients experiences. Please keep this in mind if your child is not able to entertain themselves. We understand that some parents don't have someone to help. However, some clients arrange childcare in order to escape that part of life. We all just need to work together to be respectful of all life situations. -Lastly, When bringing little ones please understand that any items broken or destroyed will be at the expense of their guardian. We hope that you understand that we want to love on your little ones while maintaining a professional business environment for all.

Reach out to the service provider you are wanting to book with. All of our staff offers online booking for your convenience as well. If you wish to call the salon, please leave a message with as much information as you can including your name, phone number, service requesting and stylist preference and we will contact you at our earliest convenience.

When you call please be sure to leave a message. We do not stop our services to answer our phone. We are devoted to our clients and stopping to answer the phone extends their time and puts us off schedule. We have worked very hard to offer every possible way to contact us and have our systems automated to help save time for ourselves and our clients. Please be sure to utilize these systems. All service providers have their own contact information. If you are wanting to reschedule or cancel your appointment, please reach out to them directly.

Reach out to your service provider directly. Please do not leave messages to cancel on our voicemail. Some of our service providers have to drive to Winchester. When someone cancels, they will not know until they get to work and check messages. By this time, they have already made the drive to honor your time.

We do not offer any nail services here at SLAY. We can refer you to some great places in the area if you are interested!

Here at SLAY, we are home to 5 hairstylist and 3 estheticians. All who own and operate their own businesses. They each create their own menu and pricing. One stylist may use different brands of product and supplies. Another may have more experience with a particular technique. One may need more of a product while the other uses something else. Each has the task of putting a dollar amount on their worth. That isn't easy to do. Even harder for a client to comprehend sometimes. If you find that you need a service to fit a budget, please reach out and speak to a stylist. Let them know your goal and budget and they will let you know how your budget will be best spent getting you as close to your goal as they can.

Yes, we do have a booking policy! You can reschedule/cancel your appointment up to 24 hours prior to your scheduled appointment time. If you do cancel/reschedule within that 24 hour window you will be required to pay 50% of your booked service. If you are a noshow/nocall you will be required to pay 100% of your booked service. These fees are to be paid before you can book a future appointment. Our artists do not like to send out these invoices but it is very hard to fill a spot within a 24 hour period. When you do not come to your appointment, our artists lose that income. We do understand things happen and all we ask is to respect our time as we do yours.

This is a frequently asked question that is not cut and dry. You will need to reach out to a hair stylist and give them more information. What does your hair look like? What does your ending goal hair look like? They will be able to give you a more informed quote.

Our new salon is a smaller space than we previously had. We do not suggest bringing your young children to appointments that will take more than an hour. We have limited space for strollers or if you need to bring a lot of items to keep your child entertained. Please keep that in mind when setting up your appointment.

You can click on the skincare link and order your products directly to your home! We also offers skin consultations to help you pick the products from Glymed or any brand from our online shopping links that are customized to your skin needs!

We have a page that has general information about how we book our weddings. Please keep in mind that you will need to reach out to each artist to book. Most of us have the same wedding procedure when it comes to booking but some of us do things differently. Be sure to check and we will all work together to have you reaching your bridal goals!